Technical Support
If you need technical support, please go to the contact us page of our website
Our office hours are between 9am – 6pm.
To better answer your questions, please complete the following:
1. Place of purchase
2. Model number
3. Questions regarding hardware
4. Questions regarding software
Warranty Perlods
Brands Warranty
Mabletech 1 Year
Avago LSI 3 Year
Magewell 1 Year
1. If the product is serviced within the warranty period, there will be no additional cost for repair.
2. If the product is services after the warranty period, a repair fee will be applied.
3. If the product is damaged from any of the following conditions, the damage will not be covered under warranty.
- If damage was caused by natural disasters.
- If damage was caused by human errors.
- If damage was caused as a result of being taken apart.
- If damage was caused by misuse, or using the wrong firmware.
- If damage was caused by incorrect electrical voltage.
- If damage was caused by the environment, such as humidity.
- If the label on the product is unreadable.
- If damage was caused by any sort of misuse.